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Return Policy

The one thing you can be absolutely SURE about at Baby Land® is that you will NEVER purchase an item that has been opened and returned. To maintain our high standards of quality and service, we do not do returns on used or opened items. For more information, please call us at 905-761-0301 or email us at customer service@baby-land.com

All returns may be made via mail or in our store, whichever is most convenient for you. Non-clearance merchandise in new and unused condition may be returned, with a copy of your invoice, up to 30 days from the purchase date for an exchange or store credit (less shipping costs and surcharges). All gift returns may be returned in store for a credit note only; no cash refunds are available.


NON RETURNABLE ITEMS                                                                                                                                                                       

Most purchases can be returned within 30 days for an exchange or store credit except for final sales, personalized items, special orders (e.g. furniture, gliders/rockers,) or replacement parts. For health, hygienic and safety reasons, we are unable to accept returns on: Potty seats, undergarments, breast pumps or car seats.  We reserve the right to refuse any returns that are not meeting these criteria.

Please note:  For safety reasons Baby Land will not accept returns or exchanges on car seats.


ORDER CHANGES OR CANCELLATIONS
If you wish to cancel your order, please contact us by email within the first 24 hours after placing your order. If the item has already shipped, we will be unable to cancel your order. In such an event, refer to our Return Policy above.

Baby Land reserves the right to deny any order based on an error on our site.


DAMAGED & DEFECTIVE ITEMS                                                                                                                             

BabyLand® makes every effort to ensure that your purchases are delivered in good condition. However, if you receive a damaged item, please contact us within 5 days of receiving the item(s) to report the problem(s). After the 5 day period, Baby Land cannot replace damaged items and all remaining issues must be addressed by the manufacturer.  Most items are covered by manufacturer’s warranties. Warranty information when applicable, is included inside the product packaging. Should you have a problem with an item, need instructions or replacement parts we recommend that you contact the manufacturer before contacting us, as these matters are usually covered under the manufacturer’s warranty. In the event that you need further assistance with a defective item, please contact us. 


BABY LAND CANADA
SALE TERMS AND CONDITIONS


All orders and purchases made through this website are subject to the following.


You agree to pay

You agree to pay for all charges noted herein as payable by you.  All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars.

Effect of errors on Baby Land's part  

While Baby Land takes great care to ensure its advertising is accurate, errors and/or inaccuracies may occur.  Baby Land may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. 

Pricing 

• The items available on this website, and the prices for items on this website, are not necessarily the same as the items and pricing within the "bricks and mortar" Baby Land store.

• All prices listed on this website are subject to confirmation. Baby Land will notify you by email within 3 business days of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you receive such notification, the sale will be automatically cancelled.  

Restrictions on who may purchase, what may be purchased and where items may be shipped 

• You may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted.
• You must be 18 years of age or older to purchase from the website.
• Any items purchased on this website will not be delivered to an address outside of Canada.
• Baby Land reserves the right to limit the quantities, of items which you, your family or any group can purchase, to reject, correct, cancel or refuse orders, and to determine accounts in its discretion including, without limitation, if Baby Land believes that customer conduct contravenes applicable law or is harmful to the interests of Baby Land or its representatives, agents, contractors, suppliers or licensees.
• Baby Land will use commercially reasonable efforts to deliver items as quickly as possible and within the time periods indicated; however, Baby Land will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, Baby Land will notify you as soon as possible.
• If any item listed or shown for purchase through the website is no longer available in Baby Land's inventory, the website will display a warning message to alert consumers, will not display an “add to cart” button or will simply be taken off the website.  Where an item is replenishable and Baby Land expects to receive further shipments, the website will display an "In Stock" message that allows for pre-orders. 
• In order to protect you and Baby Land from fraudulent transactions, Baby Land may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Baby Land also reserves the right, at its discretion, not to ship items ordered or purchased on this Website to certain addresses. In the event that Baby Land chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.